Connect your WhatsApp Business number and the same agent that answers your phone reads and replies to messages — answering questions, and booking, moving or cancelling appointments right there in the chat.
Phone, website widget and WhatsApp all run through the same agent — trained once on your business, answering the same way everywhere.
A booking made on WhatsApp appears the moment it happens, whether the customer later rings to change it or messages again. Nothing to keep in sync manually.
Every new conversation opens by telling the customer they are talking to an automated assistant — once, not on every message, so it stays honest without becoming noise.
VoxAgent replies to WhatsApp messages, not WhatsApp calls. It is off until you switch it on for an agent, so nothing changes on your line unless you turn it on.
Yes. Connect your WhatsApp Business number and your agent reads and replies to messages, answers questions, and books, moves or cancels appointments — the same diary and the same answers as the phone line, because it is the same agent. It is off until you switch it on, and you choose which agent answers. Messages only, not WhatsApp calls. Every conversation opens by telling the customer they are talking to an automated assistant.
No — it is a transport, not a second agent. The same agent that answers your phone reads and replies on WhatsApp, using the same knowledge of your business and the same diary. A booking made on WhatsApp shows up instantly if a customer then rings to change it, and vice versa.
Yes, always — it is built in, not left to chance. The first reply in any new WhatsApp conversation opens by telling the customer they are chatting with your business’s automated assistant, once per conversation so it never becomes noise. This follows the same rule VoxAgent uses on the phone, where Eve discloses it unprompted on every call.
Yes — you connect your own WhatsApp Business number, and your customers message the number they already know. VoxAgent does not send messages on your behalf from a shared number.
No platform fee from VoxAgent, on any plan. Replying to a customer who has messaged you first is free — which is most of what the agent does, so it is free to run day to day. The one message that is typically charged is an appointment reminder sent before the customer has messaged back; that charge is billed by Meta directly to your own WhatsApp Business account, at Meta’s standard rate, the same way it would be if you sent the message yourself.
Set it up once and it answers everywhere your customers already are.
Create your first agent